Error: "No accounts found" & "No accounts found or the service is not enabled for this user."

This guide will walk you through on how to fix the errors "No accounts found" and "No accounts found or the service is not enabled for this user."


License

As a first step, please check that you are correctly assigned as a user to your license. To do so, please refer to this guide: Team Management Basics


Permissions

Please check that you meet the data source access requirements, meaning the user role level assigned to the business account/s you are fetching data from. Please refer to this guide: General Data Source Access Requirements.


Re-authenticate the data source

Once you have confirmed the above permissions, please re-authenticate the data source:

Data Studio: How to re-authenticate a Data Studio connector

Google Sheets: How to re-authenticate a Google Sheets connector

Microsoft Excel: How to re-authenticate an Excel connector

API: How to re-authenticate an API connector



Force a refresh for account data

In some cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data


Log out from all user accounts

If the steps above didn't help, and you're using Data Studio, please log out from all user accounts and click on the bin icon, as in the screenshot below. To do so, please refer to this guide:

How Can I Remove My Account From the Data Studio Connectors?

Remove the data source completely

If the error persists with Data Studio, please remove the data source completely by following this guide: How Do I Completely Remove a Data Source from Data Studio? Note that you must be the owner of the data source file to complete all of the steps.



Further assistance

If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.

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