This guide will walk you through on how to fix the error "No accounts found" and "No accounts found or the service is not enabled for this user."
As a first step, please check that you meet the data source access requirements, meaning the user role level assigned to the business account/s you are fetching data from. Please refer to this guide: General Data Source Access Requirements.
Once you have confirmed the above, and you are certain you have the right admin access, please re-authenticate the data source:
Data Studio: How to re-authenticate a Data Studio connector
Google Sheets: How to re-authenticate a Google Sheets connector
Microsoft Excel: How to re-authenticate an Excel connector
In some rare cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data
Please note that this guide is applicable for these products: Google Sheets, Data Studio & Microsoft Excel.
This feature primarily applies to the following data sources:
- Adobe Analytics
- Microsoft Advertising
- Google AdSense
- Google My Business
- LinkedIn Ads
If everything fails
If the steps above didn't help, and you're using Data Studio, please re-authenticate the data source (1) and if needed, please remove all user accounts (2), as the screenshot below. Please note that re-authenticating the data source might be enough. To do so, please refer to this guide: How to re-authenticate a Data Studio connector
If and only the error persists with Data Studio, please remove the data source completely by following this guide: How Do I Completely Remove a Data Source from Data Studio? Note that you must be the owner of the data source file to complete all of the steps.
- Please make sure to click on revoke access.
- Click on remove to confirm.
If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.