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What to do if accounts, custom fields, or segments are missing from your report

In some cases, new accounts, custom fields, or label and campaign names might not be visible in your account or reports immediately after you've added them. 

This guide will walk you through how to refresh your data in Google Sheets, Looker Studio, Excel, Supermetrics API, and our data warehouse destinations. 

Step 1: Check your permissions

If you're missing a data source account, please check that your account's user role level meets the data source's access requirements. Refer to our guide to data source access requirements to learn more.

If you can't change your access or permission level, please contact your account administrator.

Step 2: Force a refresh for account data

Refresh your account list on the Supermetrics Hub. Follow these instructions.

It can take up to 24 hours after making these changes for them to take effect. We recommend waiting a day to see the results.

Step 3: Reauthenticate the data source

Follow one of the guides below to reauthenticate the data source in your destination.

Step 4: Clear your browser's cache and cookies

Follow the instructions for the browser you use with Supermetrics. We’ve included some links to common browser guides here:

In Looker Studio, data might be loaded from the cache for better performance if you have many accounts. To refresh the cache: 

  1. Click the Edit icon ( ) next to your data source (or click ResourceManage added data sources and click Edit there).
  2. Click Edit connection.
  3. Scroll down, and click the link following the "The account list was last fetched..." text.
  4. Refresh the connector configuration page in Looker Studio.


If you're still missing an account/view/page from your list and you have followed all the steps above, follow this troubleshooting authentication guide. Follow the steps under each product's tab.

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