The best way to cancel a Supermetrics license depends on the payment method that was used to buy the license.
Licenses bought online
- Log in to the Supermetrics Team Site license tab. Alternatively, click the Accounts & licenses menu in the bottom-left corner and then Licenses from any page in the Team Site.
- Check that you’re in the right team in the upper right-hand corner.
- Find the license you'd like to update. Click Manage.
- Scroll down to the very bottom of the page.
- Click Cancel license.
Note that while you can cancel future payments at any time, Supermetrics will not refund the remaining days of your existing license, should you choose to cancel the subscription.
License bought with our sales team
If you have a separate signed agreement with Supermetrics, you'll have to cancel the subscription according to the agreement. Contact our support team if you have any questions.