If you share calculated metrics or segments in Adobe Analytics, you can pull their data into your Supermetrics reports.
Step 1: Share your metrics and segments
Calculated metrics or segments must be shared with the account you use with Supermetrics before you can add them to your reporting.
For Service Accounts
If you’re using a Service Account to log in, that account is separate from your user account. This means that segments and calculated fields shared with your user account might differ from what’s been shared with your Service Account.
To share a segment or calculated field with a Service Account, find the technical account email of your service account in Adobe Developer Console. Then, follow Adobe’s instructions to share segments and share calculated metrics with that user.
Step 2: Refresh Supermetrics
Once you’ve shared the segments and fields with the right account, it might take a few minutes for the change to be reflected in Supermetrics. Around 2-5 minutes after you update your sharing settings, refresh your fields to add the new metrics and segments to Supermetrics.
- In Google Sheets or Excel, reauthenticate Adobe Analytics to refresh the fields.
- In Data Studio, follow these instructions to refresh the fields.
Can’t find segment or calculated field in Supermetrics
If you can’t find a segment or calculated field in Supermetrics, it could be because these elements haven’t been shared with the right account in Adobe Analytics. Follow the instructions above, ensuring that the correct account gets the right sharing settings.
User access error
If you encounter an error reading User does not have access to the requested metric, it’s likely because the metric you’ve selected hasn’t been shared with the product profile the logged-in user belongs to.
Adobe’s product profiles allow admin users to restrict access to specific report suites, metrics, and dimensions. Learn more about them in Adobe Analytics’ documentation.