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How to fix login (token) errors

This guide will walk you through how to fix login — also known as token — errors: 

  • Failed error: Unable to refresh your token. It may not be valid anymore. Please try logging out and logging in again.
  • Facebook Ads: Error validating access token: the session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.
  • Error: Account fetch failed: [Data source] failure (Refreshing token failed)
  • [Data source] failure (Error Validating Access token: Session Has Expired)
  • [Data source] failure (Error Validating Access token: The user has not authorized application)
  • Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user. 
  • Account fetch failed:[Data source] (The token used in the request has expired).

These errors occur when your authentication login (token) has expired and the system is not able to refresh it.


  1. Reauthenticate the data source.
  2. Renew the data source authentication login (token). 
  3. Clear your browser's cache and cookies. Follow the instructions for the browser you use with Supermetrics. We’ve included some links to common browser guides here:

Apple Safari  / Google Chrome / Mozilla Firefox / Microsoft Internet Explorer / Microsoft Edge

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