Supermetrics Support Forum
Instructions per Data Source
Guides for common issues shared by all sources/products, as well as data-source specific problems/help
Apple Search Ads
Ad Data + Google Analytics
Adform
Adobe Analytics
AdRoll
Ahrefs
Bing Webmaster Tools
CallRail
Criteo
Custom JSON/CSV
- Custom JSON/CSV connector for Data Studio
- Upload CSV files from your Google Drive to Data Studio with Custom JSON/CSV
- Enabling Date Placeholders for Custom JSON/CSV in Data Studio
- Size Limitations for JSON Requests
- Sample Use Cases - How to use Custom JSON/CSV connector
Databases
Facebook Ads
- Getting Started - Facebook Ads
- How to Authenticate/Re-authenticate Facebook Ads in Google Sheets, Google Data Studio & Microsoft Excel
- Getting "null" or "No Data" With Reach and Other Unique Metrics With Filters
- Facebook Ads Adjustments to Store Traffic Ads
- Can I Set a Custom Conversion Window for Facebook Ads Metrics?
Facebook Audience Network
Facebook Insights
- Getting Started - Facebook Insights
- How to Authenticate/Re-authenticate Facebook Insights in Google Sheets, Google Data Studio & Microsoft Excel
- Facebook Page is Missing From List
- Discrepancies with Facebook Insights Results
- [FIXED] Facebook - Post level discrepancies
Facebook Public Data
Google Ads
- Getting Started - Google Ads
- How to Authenticate/Re-authenticate Google Ads in Google Sheets, Google Data Studio & Microsoft Excel
- Google Ads Error: AuthorizationError.CUSTOMER_NOT_ACTIVE
- Google Ads Error: USER_PERMISSION_DENIED: User xxx Doesn't Have Permissions for Account
- Google Ads Discrepancies with Top Impression Share Metrics
Google Ad Manager
Google Analytics
- Getting Started - Google Analytics
- How to Authenticate/Re-authenticate Google Analytics in Google Sheets, Google Data Studio & Excel
- Discrepancies in Google Analytics Results
- Does Supermetrics Support Custom Metrics/Dimensions in Google Analytics?
- Google Analytics Error: USER_PERMISSION_DENIED
Google Analytics 4
Google AdSense
Google BigQuery
Google Campaign Manager
- How to Authenticate/Re-authenticate Google Campaign Manager in Google Sheets, Google Data Studio & Microsoft Excel
- Query Getting Stuck/Time Outs When Using Floodlight Variables
- It seems you tried to log in with a user that does not have Google Campaign Manager enabled
- Date Range Limitations on Floodlight Data (Google Campaign Manager)
Google Display & Video 360
- Getting Started - Google Display & Video 360
- How to Authenticate/Re-authenticate Google Display & Video 360 in Google Sheets, Google Data Studio & Microsoft Excel
- It seems you tried to log in with a Google Account that does not have Google Display & Video 360 enabled
- Backend Errors and Account List Load Timeouts for Display & Video 360
- Can I Select Specific Advertisers Under a DV360 Profile?
Google My Business
- How to Authenticate/Re-authenticate Google My Business in Google Sheets, Google Data Studio & Microsoft Excel
- Local Post API is Disabled for This Location
- Locations Are Missing From the List
- One of the Selected Locations Does Not Exist Anymore or You Do Not Have Access to It
- Google My Business Data Delays
Google Search Ads 360
Google Search Console
- How to Authenticate/Re-authenticate Google Search Console in Google Sheets, Google Data Studio & Microsoft Excel
- Using the 'Brand Keywords' Option
- Discrepancies in Google Search Console results
- Filtering issues in Google Search Console
- Discrepancy correction for Google Search Console queries
HubSpot
- How to get started with HubSpot? (Google Sheets)
- How to get started with HubSpot? (Data Studio)
- How to get started with HubSpot? (Microsoft Excel)
- How to Monitor Your HubSpot Import Status
- Can I Use HubSpot Custom Properties?
Instagram Insights
- Getting Started - Instagram Insights
- How to Authenticate/Re-authenticate Instagram Insights in Google Sheets, Google Data Studio & Microsoft Excel
- Unable to See Instagram Account After Logging In
- How to Reset the Business Integration for Instagram
- Instagram Insights failure (Fetching insights caused the following error: (#10) Application does not have permission for this action)
Instagram Public Data
Klaviyo
LinkedIn Ads
- Getting Started - LinkedIn Ads
- How to Authenticate/Re-authenticate LinkedIn Ads in Google Sheets, Google Data Studio & Microsoft Excel
- LinkedIn Ad Account/LinkedIn Company Page is missing from the list
- Expired Token and Authentication Errors for LinkedIn Ads/Pages
- LinkedIn Ads failure "Member does not have author access to view UserGeneratedContent"
LinkedIn Company Pages
MailChimp
- Getting Started - Mailchimp
- How to Authenticate/Re-authenticate Mailchimp in Google Sheets, Google Data Studio & Microsoft Excel
- Incompatible fields: IllegalDimensionMetricCombinationException (MailChimp)
- MailChimp Known Issue: List Growth History Returns 0 For Some Months
- Discrepancies in MailChimp's Own Reporting UI
Microsoft Advertising
- Getting Started - Microsoft Advertising
- How to Authenticate/Re-authenticate Microsoft Advertising in Google Sheets, Google Data Studio & Microsoft Excel
- Labels Are Missing or Outdated
- How to Query for Specific Conversions in Microsoft Advertising
- Known Issues with Top Impression Fields in Microsoft Advertising
Moz
Netvisor
Outbrain Amplify
Optimizely
PayPal
Pinterest Ads
Pinterest Organic
Pinterest Public Data
Quora Ads
Reddit Public Data
Salesforce
- Getting Started - Salesforce
- How to Authenticate/Re-authenticate Salesforce in Google Sheets, Google Data Studio & Microsoft Excel
- Troubleshooting Permissions Issues with Salesforce
- Salesforce Advanced Date Settings
- Salesforce: Frequently asked questions (FAQ)
Searchmetrics
SEMrush Analytics
SEMrush Projects
Snapchat Marketing
Snowflake
Shopify
- Getting Started - Shopify
- How to Authenticate/Re-authenticate Shopify in Google Sheets, Google Data Studio & Microsoft Excel
- How to login to a Shopify Store as a Partner?
- I’m getting 403 Forbidden -error when authenticating to a Shopify Store
- I'm getting Authentication failed-error after re-authenticating Shopify
StackAdapt
Stripe
Taboola
Tumblr Public Data
Twitter Ads
- Getting Started - Twitter Ads
- How to Authenticate/Re-authenticate Twitter Ads in Google Sheets, Google Data Studio & Microsoft Excel
- Twitter Audience Network data discrepancy
- This User Does Not Have Permission to Read Campaign Data
- Twitter Ads Error: Expect Time to Be Midnight in the Account's Local Timezone
Twitter Premium
Twitter Public Data
- Getting Started - Twitter Public Data Connector
- How to Authenticate/Re-authenticate Twitter Public Data in Google Sheets, Google Data Studio & Microsoft Excel
- Twitter Public Data Limitation for Country
- Discrepancies with Fetching User Tweets (Twitter Public Data)
- Twitter Public Data Error - "Profile(s) not found"