Auto-renew automatically extends a license with the payment information used in the initial purchase.
Licenses purchased with a credit card
If you are an Owner of a team, you can check and change a license’s auto-renew status.
- Log into the Supermetrics Team Site.
- Check that you’re in the right team in the upper right-hand corner.
- Click the License tab.
- Find the license you wish to update.
- Click Manage to see the license details.
- Under Payment details, you can find and adjust the license’s auto-renew status.
Please note that you can only enable auto-renew if the license was purchased after spring 2021.
Licenses purchased with invoice
Auto-renewal can’t be adjusted in the Team Site for licenses bought with an invoice. Please submit a support request if you need to make changes.
Licenses purchased with PayPal
As Supermetrics no longer offers PayPal as a payment option, you can only disable the auto-renewal for the license purchased with PayPal. You can do this from your PayPal account.