This guide applies to the following error:
"It seems you tried to log in with a user that does not have (data source) enabled. Please try again with another user account."
As a first step, please check that you meet the data source access requirements, meaning the user role level assigned to the business account/s you are fetching data from. Please refer to this guide: General Data Source Access Requirements.
Once you have confirmed the above, and you are certain you have the right admin access, please re-authenticate the data source by following one of the guides below:
Data Studio: How to re-authenticate a Data Studio connector
Google Sheets: How to re-authenticate a Google Sheets connector
Microsoft Excel: How to re-authenticate an Excel connector
License & team basics
If the steps above don't help, please check that you have been correctly assigned to the license, and logged in with the correct license. Please refer to this guide: Team Management Basics
Please also check that the data source is supported by your license type. Please see our pricing page with all license packages on our website at https://supermetrics.com/pricing
If everything fails
- In some rare cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data
Please note that this guide is applicable for all products: Google Sheets, Data Studio & Microsoft Excel.
This feature primarily applies to the following data sources:
- Adobe Analytics
- Microsoft Advertising
- Google AdSense
- Google My Business
- LinkedIn Ads
Further suggestions with Data Studio
- If you're using Data Studio, please remove the data source completely by following this guide:
How Do I Completely Remove a Data Source from Data Studio?. Note that you must be the owner of the data source file to complete all of the steps.
If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.