What to take into consideration when a colleague with Supermetrics license leaves

This guide will walk you through these different scenarios

> When a colleague is about to leave.

> When a colleague has left, and you don't have access to the license.

> How to transfer queries from one user to another. 


What to do when the owner of your team is planning to leave

1. Assign yourself as an "owner" or "admin" to the team of your license. Please refer to this guide:

2.  Add yourself as a user to the license. Please refer to this guide:


What to do when the owner of your team has left and thus, you don't have access to the license

1. Create a support ticket with the following information (license ID, assigned email address, the email address you wish to assign).

2. We will assign the email address you requested as "owner" of the team.

3. Add yourself as a user by following these guides: 


How to update payer email

1. Create a support ticket with the following information: (payer email assigned, the new payer email address you wish to assign).

2. We will assign the email address you requested as payer email.



How to transfer queries from one user to another?

To transfer queries from one user to another, follow one of the guides below, depending on the product you are using:


Data Studio: License, report and data source transferring for Data Studio

Google Sheets: How Can I Transfer Queries From One User to Another?

Microsoft Excel: How to move existing queries to another Excel workbook



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