LinkedIn Ad Account/LinkedIn Company Page is missing from the list

If you have access to a LinkedIn Ad account/LinkedIn Company page, but it is not appearing from the account drop-down in the Supermetrics tool, please follow the steps below.

Permissions

As a first step, please check that you meet the data source access requirements, meaning your user role level for the specific account(s) - page(s). Please refer to this guide: General Data Source Access Requirements.

Re-authenticate

Once you have confirmed the above, and you are certain you have the right admin access, please re-authenticate the data source:

Data Studio: How to re-authenticate a Data Studio connector

Google Sheets: How to re-authenticate a Google Sheets connector

Microsoft Excel: How to re-authenticate an Excel connector

API: How to re-authenticate an API connector


Refresh account list  

In some cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data


If the error persists, clear your browser's cache and cookies. Use the following links to find instructions for your browser.

Apple Safari 

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

Microsoft Edge


Further suggestions 

If the error persists, when using Data Studio, please remove the data source completely by following this guide: How Do I Completely Remove a Data Source from Data Studio? Note that you must be the owner of the data source file to complete all of the steps.

- Click on revoke access.

 

- Click on remove to confirm.


Further assistance

If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.

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