How Do I Enable/Disable Auto-Renewal?

IMPORTANT: Enabling the auto-renewal is not available for the license purchased:

  • before the 28th March 2021 for Google Sheets and Data Studio; 
  • before the 15th of June 2021 for Microsoft Excel


Requirements to enable the auto-renewal:

  • License purchased after the above pricing change; and
  • License purchased with a credit card; and
  • You should be an "Owner" assigned to the team


Requirements to disable the auto-renewal:

  • License purchased with a credit card; and
  • You should be an "Owner" assigned to the team


If the above conditions are satisfied, you can change the auto-renewal status by following the steps in this article.



Quick links to specific sections:


Auto-renewal with Credit Card


Enabling Auto-Renewal for Credit Card Purchases

  1. Log into the Team Management site with your Google or Microsoft user account associated with your license: https://team.supermetrics.com/
  2. Under the Licenses tab, find the "paid" license you wish to enable auto-renewal on. 
    • Note that you cannot enable auto-renewal on expired or trial licenses, nor on PayPal or pay-by-invoice licenses.
  3. Click Manage to see the license details. 
  4. Check under Payment details section for the auto-renewal status.
  5. If set to "OFF", click the Turn on link to enable auto-renewal. 

 

It should update the Payment details section to look similar to below, with Auto-renewal set to "ON", and list the billing cycle and price to be paid on the next renewal.



Disabling Auto-Renewal for Credit Card Purchases

  1. Log into the Team Management site with your Google or Microsoft user account associated with your license: https://team.supermetrics.com/
  2. Under the Licenses tab, find the "paid" license you wish to enable auto-renewal on. 
    • Note that you cannot disable auto-renewal for PayPal purchases here. See the Auto-Renewal for PayPal section for more information.
  3. Click Manage to see the license details.
  4. Check under Payment details section for the auto-renewal status.
  5. If set to "ON", click the Cancel subscription link to disable auto-renewal. 


IMPORTANT: Please note that Cancel subscription will not terminate your current license but disable the automatic renewal while allowing your subscription to run until the end of your current subscription period.

 

Auto-Renewal with PayPal

Please note that all changes to your subscription created with PayPal have to be done on your PayPal account directly. We unfortunately cannot enable or disable auto-renewal for you. Changes to auto-renewal should be done directly on the PayPal account that was used to create the purchase.  


Enabling PayPal Auto-Renewal

As of January 15, 2021 it’s no longer possible to purchase new licenses with PayPal, the only available payment method is the credit card. Please note that all the existing subscriptions set up through PayPal will not be affected by the change. Going forward we kindly encourage you to update your payment method from PayPal to a credit card if possible.


If you have issues with the license extension, please submit a support request, making sure to include the payer email and/or transaction ID of the purchase so that support can help you locate it.


Disabling PayPal Auto-Renewal

You need to log into PayPal with the PayPal account used to purchase the license and cancel the subscription directly there. For more details on how to do this in PayPal, see How do I cancel a subscription?





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